Job Details
Hours: 40hrs per week(Work schedules include evenings, weekends and holidays)
Location: JFK International Airport
Salary: $57,536 - $76,715 depending on experience
Closing Date: Thursday, 17th October 2024
In a nutshell
At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on the next exciting stage of our journey beyond our 40th anniversary, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. So, if you're ready to take your career to new heights, read on.
In this role as Duty Manager, you’ll provide operational management and direction for all aspects of the on-the-day VAA airport operation, Ensuring delivery of consistently great customer experience -with safe, secure and on-time performance as a major element of that experience in accordance with VAA procedures and policies, our brand values and our service.
Day to day
- Preparing and planning ahead for the operational day considering environmental implications to make proactive decisions in order to safeguard the customer experience and the operation
- Be accountable for effective disruption management in order to mitigate as much as possible damage to the customer experience and take appropriate action (Measure: customer compensation awards) such as compensation and care packaging
- Business and contingency planning, ensure all VAA corporate safety and security processes and procedures are followed at all times by all staff in order to meet/exceed regulatory standards and deliver customer experience and expectations. Be accountable for the Health and Safety of Staff.
- Collate information from multiple internal and external sources e.g. IOCC, Airport Authority and Dispatchers, in order to assess and use to make the right decisions for the operation at the right time.
- Lead, empower, engage and co-ordinate all areas of the operation on the day, both in-source and outsource, to make sure they are well briefed and prepared in order to deliver the VAA service together with the daily accountability of reaching OTP and revenue targets. To lead the tactical calls and briefings with internal and external stakeholders.
- Financials including vendor delivery of contract to agreed SLA's, commercial impact of operational decisions, On Time Performance and management of ancillary revenue
- Provide accurate, timely and adequate feedback to Supervisors on individual/team performance to allow them to mentor and evaluate individual performance and therefore identify future talent.
- Build and maintain relationships at the appropriate level with counterparts at the airport authority and other key partners and third party suppliers
- Ensure contractor resourcing and performance is monitored and provided in line with contract SLAs building productive working relationships so that the service delivered by the vendor staff is indistinguishable to that of VAA employees
About you
Do you have excellent airline operational experience in all areas of passenger and aircraft handling? Are you a proven Manager with the ability to lead, empower and manage a team and suppliers? Then this could be the role for you!
Alongside the above we're looking for the following to be successful in your application:
- Comfortable working with complex data - assimilates data quickly and uses it to build decisions and brings it to life
- Customer-centric with excellent commercial foresight and experience of budget management.
- Innovative approach to problem-solving, ability to work under pressure and flexibility to work during unsocial hours.
- Proven continuous improvement and quality standards orientation.
- Strong general knowledge of airport operations, and airline industry irregular operational procedures
- Proficiency with DCS and automated check-in; familiarization with ticketing and fare rules, baggage services, aircraft loading and unloading, weight and balance and all related aircraft services activities.
- Excellent verbal and written communication skills.
- The right to live and work in the US
If this sounds like you, and you wish to join us on our journey to becoming the ‘Most Loved Travel Company’ then we’d love to hear from you!
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Benefits
Virgin offers comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. For eligible U.S. based employees, our benefits include medical, dental and vision coverage for employees and eligible dependents, short- and long-term disability, holidays, paid personal time off, non-revenue travel privileges, 401(k), and much more.
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.