Job Details
Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Flexible working with up to 3 days a week at London Heathrow
Contract: Permanent
Closing Date: 14th October 2024
Virgin Atlantic is a purpose-led long-haul airline. Committed to protecting the planet, whilst bringing the social and economic benefits of connectivity and trade to the destinations and communities we serve. At Virgin Atlantic, we’re committed to innovation, pioneering change through partnership, and being transparent in our progress. We believe that everyone can take on the world, and we're seeking passionate, customer-focused teammates to join our team at London Heathrow.
In a nutshell
This role is an outstanding opportunity to be at the forefront of ensuring the LHR operation runs flawlessly, meets customer needs, and controls costs. As a Demand Analyst, you'll be responsible for crafting forecast models and capacity plans that determine accurate future demand profiles to optimize staff utilization. This role is pivotal to ensuring that all LHR operational departments are fully optimized. You'll ensure detailed pax transfer ratios, load factors, pax footfall, and overall transaction times, ultimately improving passenger experiences while maintaining a robust operation. This is a new role with huge potential to make a positive contribution to all our teams at the airport.
Day to day
- Predicting future passenger volumes and other customer interactions based on historical data, seasonality, and other relevant factors.
- Monitoring various scenarios and contingency plans for unexpected fluctuations in traffic volume
- Utilising workforce management software and other tools to aid in forecasting and scheduling, making recommendations for improvements or upgrades to these tools.
- Balancing service goals with cost considerations. Finding ways to optimise staffing levels to reduce overstaffing or understaffing.
- Collecting and analysing data from various sources, such as transfer history, load factors, engagement times, and customer interactions, using statistical models and tools to make accurate forecasts.
- Adapting forecasts and schedules as required to improve key performance indicators.
- Performing ad hoc analyses and reports to address specific business needs and challenges, including cost-saving measures.
- Communicating forecasting results and staffing recommendations to management and other collaborators. Providing clear explanations of assumptions, uncertainties, and potential impacts on levels and costs.
About you
- Proven experience in resource planning and the end-to-end planning cycle.
- Comprehensive forecast modelling skills, including WFM knowledge.
- Advanced proficiency in Microsoft Office Suites, particularly Excel and Power BI.
- Problem solver with a curiosity about developing cost-saving initiatives.
- Ability to maintain excellent working relationships with collaborators and peers, confidently influencing with a highly credible style including presentations up to CCO level.
- A natural communicator, able to convey complex messages and themes in an engaging manner to drive understanding and consensus.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.