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Analyst – Network Season Planning
As an Analyst – Network Season Planning, you will perform an integral role in designing Virgin Atlantic’s flying programme for upcoming IATA seasons. You will provide data driven support to optimise our network and deliver a profitable programme.
Virgin Atlantic Foundation Trustee
At Virgin Atlantic, we use our business as a force for good – for our people, planet and communities. Thanks to the generous donations of our people and customers, we invest in the hearts and minds of the young people who will define our future. Through our Passport to Change programme, which is due to be relaunched in September this year, we will be providing sponsorship, funding and grants for…
Adviser – Customer Care & Claims
As a dedicated Adviser in our Customer Care team, you are responsible for restoring and retaining our customers confidence, loyalty, and business when Virgin Atlantic has failed to fulfil the expectations of our customers and/or our contractual and legal obligations. You care deeply about our customers so will provide knowledgeable, efficient, and qualitative responses to all complaints, claims and enquiries, primarily by phone. You will strive to deliver a first…
Lead Software Developer (Java)
Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success – so we’re looking for someone brilliant to join our team and help us achieve our vision. Perhaps that’s you? We’d love to find out We're looking for a highly skilled, senior, full-stack Java developer…
Specialist – Reward
At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. One thing we know for sure – this year has shown that when we combine our brand with the power of amazing people, we make something truly magical. Virgin Atlantic is proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future.…
Clubhouse Crew – Heathrow
This amazing (and important) role, based at our Heathrow Clubhouse, is highly varied and centred around giving our Clubhouse guests the best possible experience when flying with Virgin Atlantic. As Clubhouse Crew you will follow the Clubhouse Service Standards to serve food and drink to customers in the Clubhouse/Revivals and, where relevant, other locations. An absolute focus on our NPS (Net Promoter Score) at every customer touchpoint and journey is…
Clubhouse Concierge – Heathrow
This amazing (and important) role, based at our Heathrow Clubhouse, is highly varied and centred around giving our Clubhouse guests the best possible experience when flying with Virgin Atlantic. You will assess eligibility of Clubhouse guests, record guest access and explain the facilities within the Clubhouse. Assisting guests with any enquiries they may have and to communicate with the airport operation to ensure that the customer service levels are maximised…
Coordinator – Resource Planning – Heathrow
As Planning Coordinator, you’ll be instrumental in the accurate forecasting of demand into the Airports and Clubhouses, ensuring there are the right number of trained employees available to meet demand. You’ll be working in an energised and extremely friendly environment – this team VERY rarely needs to recruit and this role will bring you enormous job satisfaction (and a few amazing perks that you’d expect with Virgin Atlantic)! This would…
Supply Chain Project Manager
We have a fantastic opportunity for a Supply Chain Project Manager to support the supply chain management team in the scoping of supply chain project opportunities that will support the strategic and business objectives of Virgin Atlantic to drive operational improvements and cost efficiencies.
Safety Data & Management System Development Specialist
As a Specialist in Safety Data & Management System Development, you will be responsible to the Senior Manager - Safety and their Safety Management Team. You will utilise VAA Safety Management tools (Intelex and Aerobytes), and other relevant tools, for the provision of high-quality data analysis, reporting and recommendations. This will inform enhanced safety discussion and decisions across the VAA Safety Management system. You will also be responsible for leading…
Advisor – Personal Travel
At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. One thing we know for sure – this last year has shown that when we combine our brand with the power of amazing people, we make something truly magical. Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable…
Senior Analyst Operational Research
In this exciting role here at Virgin Atlantic (VAL) you will explore, define and prioritise key business problems and develop simulations/models that will drive optimal decision making. You will enable the solution of these business opportunities through statistical analyses and machine learning techniques. Alongside the Manager/Senior Manager you will support the growth of the team defining OR standard approaches and frameworks, setting key quality assurance and delivery milestones. Working closely with the…
Product Strategy & Development Manager
At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. One thing we know for sure – this year has shown that when we combine our brand with the power of amazing people, we make something truly magical. Virgin Atlantic is proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future.…
Developer – Business Enablement Manager
This exciting role will lead our in-house Business Enablement (BE) development team and any developer resources, manage staff recruitment, coaching and development, as well as acting as the technical design authority for deliverables through this delivery channel. This is a fantastic opportunity for a Developer with an analytical approach to lead a team and develop a culture of best practice across many streams.
Advisor – Customer Service
At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. Last year was an uncertain year, for us, for everyone. One thing we know for sure – last year has shown that when we combine our brand with the power of amazing people, we make something truly magical. Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and…