jobs matching your search
eCommerce Manager
As an eCommerce manager you’ll play a part in delivering the digital trading strategy, driving traffic, sales and profit growth, whilst achieving and exceeding targets and core KPIs. Working within the ecommerce function you’ll manage the presentation of the promotion and pricing offer across all digital channels, making sure we are presenting our customers with appropriate promotional and trading solutions to drive conversion and customer satisfaction. Reviewing competitor digital trading propositions, you’ll inform and support our digital trading strategy making clear recommendations as required and providing accurate planning data to support operational capacity modelling. You’ll work alongside our marketing team to deliver seamless journeys to support the ROI of digital traffic / revenue acquisition activity to ensure spend is optimised to drive the best value for Virgin Atlantic Airways (VAA). Championing the ecommerce function and teams across the business, demonstrating personal capability and contributing in building the function across the Digital and Distribution function.
Manager – Inflight Services Food & Beverage
This is a fantastic role in Virgin Atlantic to be accountable for determining and delivering the Inflight Food and Beverage experience and development programme. You will work with our Catering service providers’ across the network to deliver a dining offering that meets the brand and design aspiration and delights on customer experience. Your enthusiasm for amazing menus made with quality food will ensure we achieve customer happiness and meet cost targets!
Property Operations Executive
This is a fantastic opportunity to join the Property & Facilities team as a Property Contracts Executive, here at Virgin Atlantic! In this role you will responsible for the daily management and responsibility of Virgin Atlantic’s company vehicle fleet, utilities, stationery & printing, warehousing and archiving contracts. You'll also provide support to arranging events on Virgin Atlantic managed properties, as well as management of Virgin Atlantic property car parks (access restrictions).Invoice management/tracking will also be part of your role, supporting the Property & Facilities strategy. Alongside this you will provide cover and support to Property Operations Manager – Non IFM and Property Contracts Executive.
Head of Learning
As Head of Learning you will be part of People Leadership team and will report into the VP People Experience where you'll lead, inspire and motivate a team to deliver an innovative and best in class learning strategy. You'll be responsible for creating a framework for modern and accessible learning – both general capabilities and across our operational and customer facing training, whilst playing a key role in changing the way we train, develop and grow our people
Training Design Consultant
Our Transformation teams are at the forefront of huge change here at Virgin Atlantic. You will be part of a large team, the Engineering Transformation Programme (ETP) working to transform our technology across a fundamental part of our aviation business and responsible for the deployment design for all core systems training across Production, Maintenance, Supply Chain and Engineering departments. The systems content is largely provided by our chosen supplier, so we need you to provide us with the deployment design skills and creative flair to ensure the training reaches across the network. Working collaboratively with our Programme Business Process Leads and Change Leads, you will ensure the training programme is department specific with supporting material and fully resourced on deployment. With a continuous focus on quality, you will utilise various sources of feedback to continuously improve the training experience and associated material.Ensure that a variety of training tools are available to remote workforces across the network
Manchester – Clubhouse Spa Supervisor
We are excited to launch a brand-new Wellness Spa as part of our Clubhouse facilities at Manchester Airport. This is an exciting opportunity to join our Clubhouse Team. Are you genuinely passionate about motivating and mentoring your team to deliver out outstanding and memorable and elite service to our Upper Class customers? Primary responsibilities are to lead the daily running of the Clubhouse Wellness Spa at Manchester. A strong leader you are accountable for driving your team in achieving the Spa revenue target. You will also work in the operation providing a variety of Spa services to our customers.
Wellness Spa Therapist – Manchester
We are excited to launch a brand-new Wellness Spa as part of our Clubhouse facilities at Manchester Airport. Offering a range of treatments to truly relax our Upper class customers before they fly. This is an exciting opportunity to join our Clubhouse Team. You will be the front-line of Virgin Atlantic Upper Class customers offering an outstanding service that has your personal touch and leaves every one of our customers that visits the Clubhouse feel valued! We provide a top-quality spa service enhancing our customers’ journey with us and providing moments of delight.
Wellness Spa Therapist – Manchester
We are excited to launch a brand-new Wellness Spa as part of our Clubhouse facilities at Manchester Airport. Offering a range of treatments to truly relax our Upper class customers before they fly. This is an exciting opportunity to join our Clubhouse Team. You will be the front-line of Virgin Atlantic Upper Class customers offering an outstanding service that has your personal touch and leaves every one of our customers that visits the Clubhouse feel valued! We provide a top-quality spa service enhancing our customers’ journey with us and providing moments of delight.
Customer Centre – Advisor Evenings
We are on an exciting journey to become the Most Loved Travel company. Are you interested in joining Virgin Atlantic's dynamic Customer Centre?Would you love to be a proud brand ambassador for our fabulous airline? Taking inbound calls from new and existing customers, you will book flights, assist in any queries and actively engage with our Flying Club (frequent flyer) members. Do you strive to deliver the best? Can you offer our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that best suits their needs? Maximising revenue at every opportunity will naturally flow - we listen to our customers and their needs so no hard sales required. Deeply motivated by customer care and a genuine interest in travel we look to our dedicated team to make friends with our customers, letting their personality shine through in order to make outstanding connections. We challenge the norm and empower you to be yourself, no scripts for us. Our people are naturally gifted in engagement.
Head of Health Services
As Head of Health Services you will shape and lead a team of health and operational professionals who deliver effective, medical advice to the business, our employees, passengers and crew through the provision of occupational health, passenger health and aviation specialist medical services. In this role you'll provide clear, independent and evidence based medical advice to the Virgin Atlantic (VAA) and Virgin Holidays (VHOLS) Safety & Security Review Boards (SSRB), and the leadership team of the day. Ensuring that VAA passenger and employee health programmes remain best in class and our response to health threats and events are in line with international industry best practice. Your role will be to foster and maintain good relationships with national and international industry bodies, regulators, and suppliers. Leading the development and implementation of the company’s health strategy, ensuring safe, efficient and compliant care to passengers, crew and organization.
Aviation Physician
We are looking for a Company Aviation Physician who will provide specialist aviation medicine and general OH Physician services to support Occupational Health delivery of services and objectives as defined and as revised as necessary.
Senior Data Scientist
Have you ever wondered what it would be like to work for an award-winning full-service airline, to be part of a family that shares ambition, growth and creativity? Virgin Atlantic is part of the world’s largest transatlantic Joint Venture. We are part of a growing global network with one of the newest, greenest fleets in the sky. Every year we take more than 5 million customers on an exciting journey to 30+ destination worldwide. Our ambition is to become UK’s flag carrier while remaining one of the most loved travel companies. To deliver on our promise of most loved travel company, we need to optimise and advance our operations. This advancement will be driven by our brand new Operations Decision Support (ODS) team. ODS aims to make Virgin Atlantic one of the most data-driven and intelligent airline in the world. To do this, ODS will deliver on a suite of tools that support the operations in their decision making. They will propose ways to manage last minute disruptions, assist in creating a flight schedule that proactively minimizes passenger delays, and much more.At ODS, you will get a chance to utilize your skillsets in a unique environment that’s: • Cutting Edge | Be one of the first to build complex, innovative tools using cutting edge operations research• Multifaceted | Partner closely with crew, ops & network to change business processes; more than coding• Entrepreneurial | Be part of building a new team building new decision support tools, defining the rules of the game• Data intensive | Get access to a large pool of airline data across all ops departments• Impactful | Improve the lives of millions of customers, holistically enhancing their flying experienceYou will work shoulder to shoulder with other software engineers, data scientists, operations experts and front-line staff to shape the future of the aviation industry. Virgin Atlantic has existed for over 30 years but this year you have an opportunity to be part of something new!
Software Engineer
Have you ever wondered what it would be like to work for an award-winning full-service airline, to be part of a family that shares ambition, growth and creativity? Virgin Atlantic is part of the world’s largest transatlantic Joint Venture. We are part of a growing global network with one of the newest, greenest fleets in the sky. Every year we take more than 5 million customers on an exciting journey to 30+ destination worldwide. Our ambition is to become UK’s flag carrier while remaining one of the most loved travel companies. To deliver on our promise of most loved travel company, we need to optimise and advance our operations. This advancement will be driven by our brand new Operations Decision Support (ODS) team. ODS aims to make Virgin Atlantic one of the most data-driven and intelligent airline in the world. To do this, ODS will deliver on a suite of tools that support the operations in their decision making. They will propose ways to manage last minute disruptions, assist in creating a flight schedule that proactively minimizes passenger delays, and much more.At ODS, you will get a chance to utilize your skillsets in a unique environment that’s:• Cutting Edge | Be one of the first to build complex, innovative tools using cutting edge operations research• Multifaceted | Partner closely with crew, ops & network to change business processes; more than coding• Entrepreneurial | Be part of building a new team building new decision support tools, defining the rules of the game• Data intensive | Get access to a large pool of airline data across all ops departments• Impactful | Improve the lives of millions of customers, holistically enhancing their flying experienceYou will work shoulder to shoulder with other software engineers, data scientists, operations experts and front-line staff to shape the future of the aviation industry. Virgin Atlantic has existed for over 30 years but this year you have an opportunity to be part of something new!
Waiter – Heathrow Clubhouse
We don’t do ordinary. We do extra-ordinary! At Virgin Atlantic Airways we deliver the dazzling, serve up the spectacular and strive to create the most marvellous memories - for every customer. We are deeply proud of our Clubhouse facilities, are you the new teammate we are seeking to add customer value? Reporting to the Duty Manager within our flagship Heathrow Clubhouse and working within a large team, as Clubhouse Waiter you’ll bring our menus to life, ensuring quality, style and service standards are delivered to our Upper Class customers at all times.
Customer Centre – Service Advisor
We are on an exciting journey to become the Most Loved Travel company. Are you interested in joining Virgin Atlantic's dynamic Customer Centre?Would you love to be a proud brand ambassador for our fabulous airline? Taking inbound calls from new and existing customers, you will book flights, assist in any queries and actively engage with our Flying Club (frequent flyer) members. Do you strive to deliver the best? Can you offer our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that best suits their needs? Maximising revenue at every opportunity will naturally flow - we listen to our customers and their needs so no hard sales required. Deeply motivated by customer care and a genuine interest in travel we look to our dedicated team to make friends with our customers, letting their personality shine through in order to make outstanding connections. We challenge the norm and empower you to be yourself, no scripts for us. Our people are naturally gifted in engagement.
