jobs matching your search
Supply Chain Component Maintenance & Warranty – Support Planner
This is a fantastic opportunity to join Virgin Atlantic as a Supply Chain Component Maintenance & Warranty Support Planner! In this role, you will be coordinating all aspects of repair and overhaul services, (provided through approved 3rd party MRO’s, supporting Virgin Atlantic’s (VAA’s) Aircraft Operational requirements). You will support the creation of and contribute to efficiencies that deliver to tangible departmental cost savings. Assist in management of contractual commitments, agreements and SLA’s. You will also support the Component Maintenance Team (deputising for the Component Maintenance Planner, on occasions) with daily running, helping continuous improvement, ensuring the department meets and strives to exceed KPI’s, taking in to account safety & security/current regulatory requirements.
Special Assistance Advisor
This is a fantastic opportunity to join a dynamic, dedicated and hardworking team focussed on providing exceptional service. The Special Assistance team is responsible for arranging all aspects of travel for passengers with disability/medical needs. Minimising any on-board risks and operating in line with Virgin’s charter and US/UK legislation. Ensuring that each customer receives a personalised experience whilst also meeting departmental productivity KPIs.
Baggage Tracing and EU Adviser
Reporting into the role of Team Leader, the Adviser – Baggage Tracing & EU, is responsible for the processing of EU261 compensation claims and baggage tracing.Great judgement and an eye for detail is required as you will assess claims for EU261 compensation by applying the criteria and arranging payment where applicable. A starter - finisher you will track each claim and liaise with relevant departments when required.
Finance Analyst
In this role you will be responsible for assisting the Finance Business Partners in providing accurate and meaningful data for managing the financial performance and decision making process and you will actively challenge and influence the business unit and assist them in finding solutions. You will assist the Business Partner in driving increased business support including process change and the delivery of financial and non-financial targets, working closely with key stakeholders and across directorates. You will also be responsible for the financial planning, reporting and analysis of your Business Unit. You'll drive increased business support including process change and the delivery of financial and non-financial targets, working closely with key stakeholders and across directorates.
Personal Holiday Advisor
Virgin Holidays Retail is a bold idea, with over 50 innovative standalone stores and concessions throughout the UK. We inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. As our Personal Holiday Advisor within our store in York you won’t just be a Sales person, you'll be an entrepreneur, marketing expert and dream weaver. Your knowledge for all of our products will be infectious and you will tailor each holiday to our customer’s interests, requirements and budget. Everything that we do always starts with our customers and we truly believe in going out of our way to delight and surprise. You will help our customers experience their ultimate holiday, You will be creative in achieving your sales targets.
Manager – Galley Development & Planning
New year, new start! Are you looking for a change of career in 2020? Reporting to the Senior Manager – In-flight Services Product Supply Chain , this role is accountable for all activity relating to aircraft galley / space management, aircraft interiors and any other initiatives relating to new aircraft acquisitions. Responsible for the safety and compliance of the in-flight equipment product and closely liaising with internal partners regarding product development and projects. You will effectively manage our third-party Business Services Supplier to ensure galley plans are aligned with all legislative and regulatory bodies. This means ensuring the Customer offering is loaded in the right quantity, in the right place and at the right time, meeting the brand expectations , promoting positive Net Promoter Score (NPS) and whilst achieving weight, waste and cost targets. If that’s not enough you’re our Subject matter expert (SME) relating to the strategic galley development and planning during new aircraft acquisitions.
Analyst – Business Intelligence
This is a fantastic opportunity for an Analyst to join the business intelligence Commercial team at Virgin Atlantic. Currently in this team we are looking at our technical solutions from a new perspective and extending our on-premise data solutions to the cloud. We will be re-engineering the business analytics space, using a mix of cutting-edge tech including Azure Data Factory / Data Lake, SQL database, SSAS, Tableau, and Power BI, as well as integrating a machine learning platform. Working within an agile team, you will support in developing ETL scripts which will allowus to bring in all of our varied business data into a central data warehouse; creating rich dashboards, reports and other visualisations.
Duty Manager – Customer Relations OCC
Do you love working in ever-changing environment where you'll be responsible for representing the customer in our Operations Control Centre (OCC) to ensure they are always at the heart of our decision making process? This role is responsible for driving continuous improvements to how we look after our customers during disruption. As the customer advocate you'll ensure that we adhere to the IROP (Irregular Operation Policy) Customer Principles alongside compliance to consumer rights and regulations. Stakeholder management is key, including at a senior level, as your be required to challenge senior leaders who in turn have to handle a complex set of conflicting responsibilities. This can often be during the time of pressured scenarios of delays and disruptions. Responsible for the day-to-day supervision of the OCC Customer Operation teams you’ll ensure the teams are responding to the needs of our customers, particularly during disruptions. Supporting your manager with long term planning and strategic initiatives will be key alongside deputising in meetings and lead projects.
Accountant – Financial Reporting
In this role you'll establish, operate and control the financial accounting processes of the Group. This role must deliver accurate, reliable and timely books of account for the VAL Group and its subsidiary undertakings. You will also oversee the operation of core general accounting activities and deliver statutory and regulatory compliant reporting requirements. As the Accountant - Financial Reporting you will report into the Senior Manager - Group Financial Reporting & Technical Compliance. You will be responsible for delivering high quality technical accounting expertise for the FA&C department as well the wider finance function. The role includes reporting (to both internal and external parties) of the statutory result and position for all entities (on a standalone and consolidated basis) within the VAL Group as well as being the central accounting point of contact for Virgin Management and Delta finance teams. You will own the consolidation process at all levels. You will be responsible for project managing key external reporting activities associated with the statutory audit as well as the preparation of financial statements for all entities within the Group.
In-Flight Entertainment Connectivity (IFEC) Performance Manager
We have an exciting opportunity for a Performance Manager to join our Inflight Entertainment and Connectivity Team (IFEC). This role will manage the monthly media delivery update across Virgin Atlantic Airways fleet in line with complex schedules to ensure on time delivery of this high-profile customer facing product, as well as ad hoc media updates and software upgrades across various media platforms In addition, you will manage and report the performance of IFEC functionality, features and systems in-service as well as customer response. We want you to work closely with the IFEC and Engineering teams to ensure new software products, functionality, concepts and services are successfully delivered into service for all IFE & Connectivity onboard systems. Supporting and delivering on board changes and innovation you will drive improved services and efficiencies for both the business and our customers.
Business Partner – People Team
The successful candidate will act as a strategic partner and adviser to a number of the Senior Manager and Leadership Teams across Operations and their direct reports. You’ll develop and implement appropriate people strategies and organisational structures in order to achieve the respective divisional corporate objectives.Additionally, this role will involve delivery of complex projects and HR initiatives
Waiter – Heathrow Clubhouse
We don’t do ordinary. We do extra-ordinary! At Virgin Atlantic Airways we deliver the dazzling, serve up the spectacular and strive to create the most marvellous memories - for every customer. We are deeply proud of our Clubhouse facilities, are you the new teammate we are seeking to add customer value? Reporting to the Duty Manager within our flagship Heathrow Clubhouse and working within a large team, as Clubhouse Waiter you’ll bring our menus to life, ensuring quality, style and service standards are delivered to our Upper Class customers at all times.
Customer Centre – Service Advisor
We are on an exciting journey to become the Most Loved Travel company. Are you interested in joining Virgin Atlantic's dynamic Customer Centre?Would you love to be a proud brand ambassador for our fabulous airline? Taking inbound calls from new and existing customers, you will book flights, assist in any queries and actively engage with our Flying Club (frequent flyer) members. Do you strive to deliver the best? Can you offer our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that best suits their needs? Maximising revenue at every opportunity will naturally flow - we listen to our customers and their needs so no hard sales required. Deeply motivated by customer care and a genuine interest in travel we look to our dedicated team to make friends with our customers, letting their personality shine through in order to make outstanding connections. We challenge the norm and empower you to be yourself, no scripts for us. Our people are naturally gifted in engagement.
Manager – Programmes and Reliability
This is a fantastic opportunity for a Manager - Programmes and Reliability to lead a team of Engineers who support the entire Virgin Atlantic (VAA) fleet. You will be accountable driving their output in support of the airlines safety, security and operational performance targets, within agreed financial constraints. You will liaise closely with operational stakeholders, internal and external support providers, OEMs and regulatory bodies and be the main technical referral point fir the development and oversight of VAA Maintenance and Reliability programmes.
Finance Apprentice
Are you looking for a career in Finance and the airline industry? Want to be part of a business that is innovating and exciting? Here at Virgin Atlantic, we are very excited to be recruiting our second wave of Finance Apprentices starting in September 2020!This is an incredible opportunity for motivated individuals to pursue their real passion for Aviation and Finance specifically. As one of our Finance Apprentices you'll learn from many established and credible experts in their fields.You’ll have the opportunity to develop your business skills while completing formal training and studying towards your qualifications. Our industry leading training provider will enrol you on a 4 year programme, allowing you to gain a professional accounting qualification and invaluable exposure to the world-class Finance function at Virgin Atlantic. You’ll be coached by experts and there will be no need to worry about paying for course or exam fees, textbooks or revision materials.In return for your hard work we will help you to obtain your professional ACCA qualification while supporting you every step of the way (CIMA is also available on request). As an added bonus, you’ll have earned the equivalent of a master’s degree without being saddled with any University debt.
