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As a Marketing Effectiveness Manager for Virgin Atlantic, you will be accountable for reviewing all new work requests which trigger the usage of marketing budget or FTE resources acting as the gatekeeper to the other business units. Your goal will be to ensure that we deliver “best bang for buck” in every channel.You will be forecasting potential ROI and priority ranking requests made by stakeholders. You’ll also be undertaking post-activity evaluation to ensure that it achieves the target KPI’s and contributes to the commercial and revenue objectives of the wider Marketing team.Working closely with the Virgin Holidays Marketing Effectiveness Manager, your will share best practice and learning, thus helping to embed an effective cycle of insight-led planning, forecasting, measurement and evaluation.
Within this role you’ll implement, manage and develop airline partnerships which develop Virgin Atlantic's network reach and produce incremental revenue through better connectivity whilst improving our overall offer to our customers. You will have a clearly defined portfolio of both project and BAU work to deliver our Alliances strategy and help the business fulfil our ambition of being Best in Partnering.
The Special Assistance department is a dynamic, dedicated and hardworking team focussed on providing exceptional service. You will be responsible for arranging all aspects of travel for passengers with disability/medical needs. Minimising any on-board risks and operating in line with Virgin’s charter and US/UK legislation. Utilising your expert knowledge you will ensure that each customer receives a personalised experience whilst also meeting departmental productivity KPIs.
As Channel Marketing Manager – Leisure, you’ll play an integral part in achieving the profitability targets outlined in our company’s strategic plan. You will be responsible for building a deep understanding of the target segments; interfacing with the sales teams to deepen the understanding of customer needs and framing the marketing strategy both above-the-line and below-the-line to a) acquire and convert b) retain and deepen share of wallet.Being accountable for developing the end-to-end customer collateral journey which supports both brand and commercial objectives will play a key part in this role. You will be responsible for transforming our outputs from being heavily analogue and bespoke to a model which is digital-led and templated. This will involve building a deep understanding of the technology platforms that can assist our transformation journey
As a dedicated Advisor in our Customer Relations team you are responsible for restoring and retaining our customers confidence, loyalty and business when Virgin Atlantic has failed to fulfil the expectations of our customers and/or our contractual and/or legal obligations. You care deeply about our customers so will provide knowledgeable, efficient and qualitative responses to all complaints, claims, enquiries and comments in line with appropriate governing legislation.
Your role will be the delivery of all aspects of customer service and maximizing the value generated from the underbelly capacity (hold inventory) for the UK Delta Customer Service Centre. We'll expect you to meet all our customer's needs by hitting productivity, quality and service KPI targets. Quoting, booking, track & trace, PB management, flight planning, billing queries and service recovery will all be part of your responsibilities.
As the Analyst - Supply Chain Performance Reporting, you will deliver high quality reporting, analysis and insights into the Virgin Atlantic (VAA) Supply Chain Engineering business through development of a good set of reports and dashboards. You will be responsible for ensuring regular reports are delivered to the business in a timely manner, whilst providing recommendations to improve business performance and delivering solutions that improve our day-to-day operation.
This is a fantastic opportunity for a Duty Director – OCC (Operations Control Centre) to manage, control and plan the Virgin Atlantic (VAA) flying program within the 14 days “Ops Window” ensuring its safe, secure and compliant delivery. You will be a leader, calm under pressure with an ability to grasp a variety of complex information, exceptional decision-making capability and able to lead diverse, cross functional teams during normal operations and sustained elevated alert levels including emergency situations. As Duty Director you will have a passion for continuous improvement, challenging processes and procedures as appropriate and pro-actively recommending solutions that will deliver operational excellence. You will be a confident communicator, adept at conflict resolution while being able to hold people to account (irrespective of seniority) ensuring issues are addressed and rectified in the interests of a resilient, safe, efficient and customer focused operation.
In this role, you will be a key contributor in managing tax compliance and minimising risks to ensure the group’s many tax and governance obligations (UK and overseas) are met, whilst also supporting the wider business on ad-hoc projects that need tax input. You'll be part of the in-house tax team which currently consists of nine people, where you will provide support across a range of taxes including corporate, indirect and employment taxes.
This is a fantastic opportunity for a Planning & Performance Manager to join the Network Operations team at Virgin Atlantic. Responsible for the structured strategic planning process for a rolling 24 month planning cycle, influencing other functional areas (including Commercial, Engineering, Cargo, Operations, Airports and Customer) to ultimately deliver a fully flowed flying program that is resilient while balancing operationally efficiency with commercial objectives. You will lead and / or support the definition, creation and delivery of Operations strategic projects and also shorter term initiatives to ensure successful implementation delivering operational excellence. You will be a confident and engaging communicator able to chair cross functional meetings and able to hold stakeholders to account to ensure requirements are delivered on time. Working with the Head of Operations (and other stakeholders as appropriate) the role will develop effective relationships, both internal and with external/joint venture partners, defining requirements/processes to support the continuous improvement of operational performance and decision making.
In this role, you will secure the supply of Virgin Atlantic’s I.T. & Telecoms requirements (e.g. software, hardware, infrastructure, networks and services ) delivering, for the business, the best possible commercial outcome and mitigated risk. You will influence and challenge key stakeholders whilst supporting the business to deliver divisional plans.
Are you passionate about CRM? Do you have what it takes to take the lead to develop and deliver globally relevant CRM airline programmes? Are you ready to take on the challenge to execute these in the UK for Virgin Atlantic in a way that achieves commercial and brand goals?In this role, you will be building strong cross functional team relationships globally including; agencies, Data & Insights team, revenue management/digital and global marketing teams. Together you will develop and execute plans to maximise global revenue targets and long-term customer value. Reporting to our Head of CRM, you will contribute to the strategic development of our all airline related initiatives to ensure that through-the-line communications are maximised.
If you can think “red”, make friends and have a passion for aviation then we would love to hear from you. Here at Virgin Atlantic, we are using our data to take our operational performance to the next level to deliver an exceptional experience for our customers in order to become the most loved travel company. No two days are the same in operations; we are constantly working to ensure we have everything in place to guarantee the safe and efficient running of the operation. This role will require you to work to an extremely high standard, often under strict time deadlines and accepting that at times requirements may change quickly. That being said, this role is as rewarding as it is varied. In addition to industry leading travel benefits, you will also have the opportunity to work with multiple stakeholders across Virgin Atlantic, Delta, Air France-KLM and play an active role in ensuring the continued success of the operations and customer teams.
Are you passionate about CRM? Do you have what it takes to take the lead to inspire our CRM Loyalty team to develop globally relevant plans? Are you ready to take on the challenge to execute these in the UK for Virgin Atlantic in a way that achieves commercial and brand goals?In this role, you will be building strong cross functional team relationships globally including; agencies, the Data & Insights team and global marketing teams to develop and execute plans. Reporting to our Head of CRM, you will contribute to the strategic development of our Flying Club proposition, including the evolution of our tiers and customer benefits, to in turn grow NPS and revenue. You will also have responsibility for building the relationship with Mastercard, Bank of America, Virgin Money and the CRM teams of our Joint Venture partners across Delta, Air France/KLM to fully leverage benefits associated with these partnerships.