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Creating connections that make a difference

Customer service and commitment to our passengers have been our brand’s driving force. We put our customers at the heart of everything we do and nowhere is this truer than in our dedicated Swansea and Crawley contact centres. Even in today’s digital world, there are times when customers want a personal touch or help that only a human being can give them (especially when the computer says no). That’s where you come in.

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Adventure’s calling. Don’t let it go to voicemail

Contact centre roles and locations

You don’t have to work in the skies or at an airport to build connections that really matter. As a main point of contact, our contact centre teams are there to answer customers’ burning questions and make sure everyone who gets in touch feels awesome about flying something new.

We’re on the lookout for our kind of people to join our Virgin Atlantic and Virgin Atlantic Holidays customer support teams. People who are open-minded, asking ‘what if?’ and ‘why not?’. People who’re switched on, ready to change the game, and who take on each challenge as it comes. It’s fast-paced and turbulent at times, but we think it makes things…well, just a bit more fun.

Customer Centre employee smiling

Crawley contact centre jobs

At Virgin Atlantic Holidays, we’re all about creating magical moments that last a lifetime. We’ve been arranging holidays since 1985 and are the largest, most successful transatlantic tour operator and market leader for travel to the USA and the Caribbean.

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Swansea contact centre jobs

At Virgin Atlantic, we’re not your nine-to-five corporate company. We were founded with the intention of shaking up the aviation industry, and we’ve been changing the game, helping people to take on the world one step at a time ever since.

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A career with us could be a couple of clicks away

What to expect from your recruitment journey

If you think you’ve got what it takes to work in one of our contact centres, we want to hear from you.

We’ve designed our recruitment process to show us your potential; it’s not about you being the finished article. For us, it’s all about the amazing qualities you can bring to the table.

Here’s how it works.

Before clicking the apply button, read as much as you can about our business . You’ll find lots of information on our careers site

If the role still ticks all your boxes, before you hit submit we’ll ask you to share some personal details and upload your CV.

You may also be asked some initial application questions to find out more about your skills and experience.

We’ll send you an invitation to complete a short online assessment, where you’ll answer questions on scenarios based on your preferences, and how you’re most likely to behave, think and act. It tells us a bit about your general preferred styles and approach to working life.

This is called Situational Judgement Testing (or SJT). We’ll give you a situation you could find yourself in and some answers to choose from. You simply choose the one that most closely matches how you’d react in real life. If you’ve never done anything like this before it’s ok – we’ll guide you through it.

Next, we’ll invite you to come to an assessment day along with other potential colleagues, which is the perfect chance to discover as much as we can about each other. You’ll  get hands-on with all kinds of tasks and exercises (not press ups or lunges) that will show off your skills, behaviours, mindset and values.

This might sound a bit daunting, but there’s no need to worry. These are fun, informative and relaxed sessions, and we’ll send you everything you need to know in advance. We’ll also confirm your right to work in the UK at this point.


If you progress this far and secure your contact centre role at Virgin Atlantic we’ll send you your offer, contract of employment and get started on pre-employment checks.

Once those are all successfully completed we’ll be all set to welcome you onboard and officially join the Virgin Atlantic family.

It’s time to begin your  training.

Our training specially designed training programme will prepare you to take off as a fully fledged member of our amazing customer centre team. As you’d expect, our training programme is intense but rewarding, and it takes commitment from you to complete it successfully.