Job Details
Hours: 37.5 Monday to Friday
Location: Hybrid remote working, with 3 days a week in our VHQ
Contract: Permanent and 6 Month FTC/Secondment
Closing date: Monday, 7th October 2024
In a nutshell
As a Passenger Revenue Accounting Analyst you'll ensure all tickets and ancillary documents are accounted for accurately, reliably and in a timely manner for our own sales, trade and interline activity, regardless of transaction type or method of delivery to the Revenue Accounting system. Using your proactive approach to problem solving, and eye for detail, you'll have a keen desire to ensure processes are well-designed to make sure the appropriate treatment is applied to all transactions.
In addition, this will require the ongoing management and support of our offshore suppliers and the continuous analysis and challenge of system outputs. Further, you will be encouraged to collaborate closely with teams within the business and across the industry to ensure the integrity and completeness of information within the RPA. Participating in delivering projects from inception through to delivery, enabling the business to launch new products to customers/trade partners, facilitate new payment methods, price interline billings and other airline sales in line the latest agreements, or for internal/JV partner consumption.
Day to day
- Look to understand and challenge existing processes, driving both process and system improvements where identified.
- Ensuring the completeness of data flows from Air4 into RPA, collaborating closely with counterparts at Delta/across the business should there be any issues
- Understanding the importance of resolving issues in a timely manner, so as not to impact month end/other teams processes
- Liaise with WNS to ensure ticket entries, processing, audits, batch closures are all progressing, addressing issues as they arise
- Ensure billings to other airlines is as accurate as possible, to minimise the risk of billing rejections
- Collaboration with Loyalty Accounting as required to resolve reconciliation issues where the root cause is RPA/Air4 related
- Ensuring that all work instruction manuals provided to WNS are clear and accurate
- Complete key month end tasks in a timely and accurate manner to ensure a punctual close
- Ensure key P&L items have been appropriately quality controlled, including YQ, Fare and billing rejections
- Ensure that SPA agreements governing interline agreements are accurately captured within the RPA
- Create and monitor PowerBI dashboards for key effectiveness and efficiency metrics such as WNS processing and ASI recovery rates, to ensure value for money from contracts
- Ensure key tables within the RPA are maintained with relevant data and rates
- Identify areas for improved system configuration/processing and drive noted changes to completion
- Understand the key inputs to and outputs of your work, to help contextualise your day-to-day activities within the wider business environment
- Take ownership for upskilling yourself where necessary, using knowledge from within and across teams to enhance your ability to excel at your day-to-day activities
- Liaise with WNS, ITRAOS, AS400, Refunds, Revenue Recognition, Financial Accounting, Loyalty Accounting and other teams as necessary to ensure the smooth transfer of data from RPA into Oracle/TM1
- Ensure that key project requirements are understood, challenging partners across the business to provide greater clarity where necessary
- Liaise with TCS/IT-RAOS/Kronos and others where needed to ensure alignment on required RPA development
- Ensure requests are adequately documented and evidenced, including whether there will be an impact on standard processes
- Participate in working groups, sharing status updates with a clear understanding of impacts on timelines within a wider business context
About you
Do you have a good understanding of the expected transaction flows associated with a ticket, and have the ability to spot anomalies? Can you understand complex contracts to ensure accurate interline pricing? Then this could be the role for you!
Alongside the above, we're looking for the following:
- Appreciation of the importance of understanding end to end process and the ability to understand the wider business context
- Ability to exercise independent professional judgement and problem-solving skills within an overall business context
- Ability to understand, simplify and improve processes and controls ensuring efficient implementation
- Proven track record of managing and delivering projects
- An analytical mind with an ability to manipulate large data sets and accurately draw conclusions
- Strong interpersonal skills with an ability to collaborate and negotiate effectively with diverse customers at similar levels
- Confidence in calling out issues at the appropriate time
- Good MS Office skills and experience working with large data sets in Excel, with an ability to draw and articulate conclusions
- Good written and oral communication skills
- Previous experience of working with multiple offshore suppliers in different time zones
- In depth understanding of airline passenger proration would be an advantage
- Revenue Accounting Knowledge including understanding the IATA Passenger Interline Billing process would be advantageous
- Experience with Power BI, Power Query and Power Automate would be an advantage
Does the above sound like you? Then we'd love to hear from you!
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