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Our contact centre locations

Crawley contact centre

There’s a real buzz behind the doors of our Crawley contact centre, and it’s not just from the phones. Alive with activity there’s always something going on.

How to find The VHQ

Address: The VHQ, Fleming Way, Crawley RH10 9DF

The VHQ is located within the Manor Royal Industrial Estate 3 miles from the M23 motorway. Manor Royal is a busy trading estate and the roads around the area can get busy during peak times. We therefore recommend leaving additional time to reach our offices if you are travelling at the beginning or end of the working day.

  • Leave the M23 at junction 10, then at the roundabout take the exit marked A2011 Crawley (1st exit if travelling northbound or 3rd exit if travelling southbound)
  • At the Hazelwick roundabout, take the 4th exit onto Gatwick road (signposted Manor Royal)
  • At the next roundabout, take the 2nd exit onto Gatwick Road (signposted Gatwick, Horley)
  • At the next roundabout, take the 1st exit onto Fleming Way (signposted Fleming Way)
  • Turn left into Crawley Business quarter
  • Take the 1st right into The VHQ

The VHQ is located 2.5 miles from Gatwick Airport station and 3 miles from Three Bridges and Crawley stations. Bus numbers 10 and 100 run regular services to Fleming way where you’ll find our head office.


Swansea contact centre

Pobl House is home to our Swansea contact centre. Here, you’re so much more than a voice on the phone. You’re an expert, ambassador and someone who saves the day.

How to find Pobl House

Address: Virgin Atlantic, Pobl House, Phoenix Way, Llansamlet, Swansea SA7 9EQ

Pobl House is located in the heart of the Swansea Enterprise Park, which is one of the cities main out of town office locations. It lies approximately 3 miles North of the city centre, with J45 and J46 of the M4 motorway approx. 1.5 miles distant.

You can find us located in the main established office area of the Enterprise Park, along Phoenix Way.

(From the M4)

  • At junction 44, take the A48 exit to Swansea/Abertawe
  • At Lon Las Interchange, take the 1st exit onto Peniel Green Rd/A48
  • Continue to follow A48
  • Turn left onto Nantyffin Rd/A4217
  • At the roundabout, take the 3rd exit onto Fendrod Way
  • At the roundabout, take the 1st exit onto Phoenix Way
  • Turn left onto Castle Ct
  • Turn right to stay on Castle Ct
  • Pobl House will be on the left

See below map for further details


By Train

The closest station to Pobl House is Llansamlet station. From there hop on the 34 bus and alight at Enterprise Park (Phoenix Way).

By bus

Information on bus routes, maps and timetables can be found by visiting