Where service and style meet
Imagine working in one of the world’s most talked about airport lounges. Our flagship Heathrow Clubhouse. It’s a space filled with our signature style, and the place where our teams create the experiences our customers have come to know and love. Offering creative spaces and engaging environments, you’ll find our award-winning Clubhouse in the Upper Class Wing at London Heathrow Terminal 3.
Adventure’s calling. Don’t let it go to voicemail
A crew like no other
At Virgin Atlantic, we’re in the business of creating memories. We value shared experiences, enjoyment and a life of meaningful work. Our inspirational teams are passionate about the hospitality industry and have a desire to provide the highest level of service to our guests, with personality and flair.
Ready to make a difference to someone’s day? From solo travellers to memory makers, each guest that visits us needs to feel welcomed and receive the incredible service we’re known for.
Our Clubhouse crew are not just waiters, they’re vital members of the team. Engaging with guests, making sure they feel looked after and get their travels off to a flying start, all while remaining genuine, friendly and fast.
You’ll deliver the dazzling, serve up the spectacular, and strive to create the most marvellous memories. So, whatever the order, you’ll be sure to bring something special to the table.
Our concierges are the welcoming face and helping hand of the Heathrow Clubhouse. As trusted brand ambassadors, they effortlessly guide guests through the lounge, promoting our products and services.
There’s an unexplainable buzz about working in an airport, and it can be unpredictable some days. But if you’re naturally helpful, warm and welcoming, our customers will be delighted to have you on hand.
As the first point of contact for guests with lounge access, you’ll build connections with old friends and new faces, making sure every visit is one to write home about.
We take mixology very seriously – it’s not for nothing that we’re known as the world’s leading cocktail airline. Our staff offer a shaking and stirring service to satisfy the most demanding cocktail connoisseur.
As a mixologist you’re the personality behind the pumps, the expert of the drink’s menu. Injecting a playful sense of fun into every moment as you mix and muddle premium drinks, providing an amazing experience to all.
You’ll be the creator of our craft cocktails, the master of our mystical mixes, coming alive in this buzzing, fast-paced environment. Always looking out for new ways to make our guests’ time with us that little bit more special.
Although every day is different. You can count on one thing to remain the same, our manager’s dedication to teamwork and flair for leadership that inspires those around them to step up to the plate.
Our executives lead by example, happily going the extra mile to ensure our guests have a great time while keeping their team on top form throughout the day. No challenge is too big for them to handle.
Our duty managers combine inspiring leadership with a love of hospitality and customer service to bring our Clubhouse experience to life. Promoting a ‘one team’ culture to achieve KPIs and guest satisfaction.
A career with us could be a couple of clicks away
Fueling your future
The sky’s not even the limit when you start a career at the Virgin Atlantic Clubhouse. It doesn’t matter where you’re starting from; we want to help you take control of your career and achieve your ambitions. Working in this ever-changing environment, the skills you’ll gain here will translate across a wide range of industries, setting you up for future success.
Life on the front line
Our Clubhouse is open from 6.30am to 10.30pm (it could be even later if a flight is delayed) 365 days a year, meaning there’ll be early starts, late finishes, weekend work and everything in between.
It’s no secret, hospitality is fast paced. Working in an ever-changing environment, we don’t know what each day will hold. But one thing we can guarantee is you’ll reach your 10,000 steps. It’s tiring and challenging sometimes, but if you come alive in this buzzing environment and love nothing more than creating amazing experiences, then our Clubhouse is the place for you.
Whether it’s your first-ever job or you’re a high hospitality flyer, we welcome everyone onboard. Before we immerse you in our customer journey, values and culture, you’ll start your career at Virgin Atlantic by learning the basics of your craft.
You’ll then get hands-on with our food and beverage offering, sampling some of the delectable dishes and tasty treats served in our Clubhouse. Our in-house trainers, who will coach you through our signature style and service. We know starting a new job can be nerve-wreaking. So, we’ll also assign you a buddy to help navigate your first few weeks.
Investing in you
Our Clubhouse team delivers exceptional, heartfelt experiences for every guest, every time. So, it’s only right that we provide them with the tools and development opportunities to grow and evolve as they flourish professionally and personally.
You’ll have access to our online Learning Locker, where you can build your skills and knowledge on pretty much anything you can think of – taking your career to new destinations. We even offer personalised development programmes and learning structures designed to promote fantastic career progression and help develop future leaders.
Our brilliant benefits
As a member of our Heathrow Clubhouse team, you’re rewarded for making friends, being amazing, and thinking red.
We offer a competitive basic salary, with the addition of a shift allowance. You’ll also be recognised in our company-wide colleague recognition bonus scheme*. And of course, we’re renowned for our brilliant staff travel benefits, which are among the best in the industry.
We encourage everyone to take on the world, and you’re no exception. After six months, you’ll receive up to seven flights a year to any of our global destinations. Did someone say Vegas?
- Paid annual leave starting at 28 days per year (including bank holidays)
- Excellent food and drink perks. Including meals and drinks when on-shift.
- A roster request system allowing you greater flexibility to manage your work/life balance*
- A rolling allocation of confirmed days off which can be requested in advance
- Ongoing training and development through a dedicated on-demand digital learning platform
- Access to the best travel concessions in the industry, across our own network, partners and other airlines*
- Contributory company pension and flexible benefits
- Onboard retail therapy discounts
- Discounts at selected car hire, hotels and attraction
* after qualifying period of six months
We may alter or withdraw non-contractual benefits at our discretion from time to time.
Benefits shown are the the full-time equivalent and will be pro-rated for part-time opportunities.
Find our more about our live Clubhouse jobs
What to expect from your recruitment journey
If you think you’ve got what it takes to work in our Clubhouse, we want to hear from you.
Our recruitment process is designed to show us your potential; it’s not about you being the finished article. For us, it’s all about the amazing qualities you can bring to the table.
Here’s how it works.
Before clicking the apply button, read as much as you can about our business . You’ll find lots of information on our careers site
If the role still ticks all your boxes, before you hit submit we’ll ask you to share some personal details and upload your CV.
You may also be asked some initial application questions to find out more about your skills and experience.
We’ll send you an invitation to complete a short online assessment, where you’ll answer questions on scenarios based on your preferences, and how you’re most likely to behave, think and act. It tells us a bit about your general preferred styles and approach to working life.
This is called Situational Judgement Testing (SJT). We’ll give you a situation you could find yourself in and some answers to choose from. You simply choose the one that most closely matches how you’d react in real life. If you’ve never done anything like this before it’s ok – we’ll guide you through it.
Next, we’ll invite you to come to an assessment day along with other potential colleagues, which is the perfect chance to discover as much as we can about each other. You’ll get hands-on with all kinds of tasks and exercises (not press ups or lunges) that will show off your skills, behaviours, mindset and values.
This might sound a bit daunting, but there’s no need to worry. These are fun, informative and relaxed sessions, and we’ll send you everything you need to know in advance. We’ll also confirm your right to work in the UK at this point.
If you progress this far and secure your role at Virgin Atlantic’s Clubhouse, we’ll send you your offer, contract of employment, and a link to get started on your pre employment references and checks.
As our Heathrow Clubhouse is found within Terminal 3, you must be able to obtain a Heathrow Airside Pass to fulfil your role. To get this, we’ll need to complete the following checks:
- A criminal record check
- An international criminal check (only if you’ve worked overseas)
- Full work history covering the previous 5 years. Including education, jobs and any gaps or holidays of more than 28 days.
While these checks may seem quite complex and time-consuming, we all have a responsibility to ensure the safety and security of our people and customers. We’ll also be here every step of your journey to support and guide you through the process.
Once those are all successfully completed, we’ll be all set to welcome you onboard and officially join the Virgin Atlantic family.