Cargo

Virgin Atlantic Cargo is one of the leading players in the global air cargo industry, which delivers $6.8 trillion worth of goods annually or $18.6 billion of products and fresh produce every single day to businesses and consumers all over the world.

Behind our success are a global team of air cargo professionals working in five departments:

• Cargo Sales
• Cargo Commercial Planning
• Cargo Customer Service
• Cargo Operations
• Business Development and Cargo Marketing

To join our team, you’ll need:

• Great customer service skills
• Strong commercial awareness
• Experience in the aviation and cargo industries

Below is a little more insight into the roles of each cargo department and how we work together to achieve our financial targets over the long-term by creating mutually beneficial relationships with our customers.

Cargo Sales

Our Cargo Sales team are our frontline with customers around the world, making sure they are aware of our products and services and choose Virgin Atlantic as their carrier of choice. Staying close to our customers – and ensuring they like doing business with us – is pivotal to our success.

Cargo Commercial Planning

Our Commercial Planning team is responsible for planning and leading the division’s commercial activities and is comprised of six functions: Capacity Control, Commercial Insight, Joint Ventures, Pricing, Revenue Integrity and Revenue Management. They provide the intelligence that enables us to maximise our revenues and yields and meet our financial targets.

Cargo Customer Service

Our Cargo Customer Service team are there to take our customers through every stage of the cargo journey, whether they are moving general cargo, or shipping their pets. The team’s responsibilities include spot pricing, making bookings, service recovery and handling claims.

Cargo Operations and Business Development

Our Cargo Operations team champion a non-negotiable Safe and Secure culture. Just as importantly, they make sure we keep our promise to every customer by delivering our service integrity and ensuring every shipment reaches its destination as planned.  Our Business Development team is comprised of four main disciplines; Products and Partnerships, Cargo Management Systems and Business Alliances.

Cargo Marketing

With a name like Virgin our customers expect us to be different and not afraid to stand out from the crowd. Our Marketing team’s job is to come up with the most memorable advertising, PR and marketing campaigns that ensure we’re always ‘top of mind’ with customers across the globe. Our campaigns are impactful, informative and, more often than not, designed to raise a smile whilst meeting the objectives of our commercial strategy.

If you think you’ve got what it takes to join the Virgin Atlantic Cargo team, we want to hear from you.

You may also be interested in…