I'd travelled with Virgin Atlantic before I joined the company. It always seemed really innovative with things like the check-in chill out service in the Caribbean, and it has such an excellent reputation as a forward thinking brand.
I've been a Master Customer Services Agent for 11 years. I really love the variety in my job. Every day is different and can involve check-in, front of house, hosting out on the floor, or working on the boarding gate and transfer desks. It's really nice to help people and we like to give the best possible Customer Service to create that memorable experience for passengers.
In 2009 I was incredibly proud to win the Superhero award for upselling to generate additional revenue for the company, I really couldn't believe it. It was so exciting that others had recognised my hard work and it felt such an achievement, especially when there were 24 really strong contenders.
To succeed in this role customer service skills have to be at the very top of the list, and previous airline and travel experience will definitely help. You'll need patience and understanding, and you'll have to adapt to all sorts of different situations. It's always fast paced, so you need to be flexible and understand the importance of the actions you take and how it affects other areas.
Virgin Atlantic are always looking for talented people who enjoy working with customers, solving problems and supporting our reputation for great service.
If you have relevant experience or believe you have all the qualities we seek, please search through our current customer service vacancies.