Joe – Joint Ventures Manager, Cargo
Tell us about your role at Virgin Atlantic?
Before VAA, I was working for a consultancy helping companies achieve ATOL, ABTA and IATA accreditations.
I had always wanted to work for an airline and felt that – as much of a cliché it may sound – I related a lot to the Virgin Atlantic brand the most. This combined with the personal objective of becoming more commercially astute made it a good opportunity once I saw the job of Customer Intelligence Analyst. Having refined some analytical skills I decided to pursue an opportunity of a secondment before becoming permanent in Revenue Management. During this time I took a keen interest in maximising benefit from the JV and before long was offered a position as Manager, Joint Ventures.
No two days are the same, however a normal day will be dealing with VS and DL misalignments and setting about devising a plan to improve our coordination to achieve a better presentation of the services and products we offer and our JV identity as a whole. I can either be implementing change of making recommendations to leadership of both cargo divisions.
What do you enjoy most about your role?
What I most enjoy about my role is the balance of relationship management and commercial focus. Nurturing working relationships with our JV partners getting to know and understand the cultural and business differences. I have derived a considerable amount of pride from having cultivated some extremely rewarding personal relationships with our JV Partners and seeing them react positively to proposed change.
The second is the variety included in my day to day job. I can be dealing with bookings at one point and then producing a long term strategic document for the Board the next.
My role specifically requires a great deal of travel and in my 18 months in the role I have been to Atlanta, New York, Los Angeles, Minneapolis and Sydney on regular basis with more European trips now planned given our possible relationship with other Joint Venture partners.
The biggest challenge for the job is one of the enjoyable elements as well, implementing change. It is common for a resistance to change or different ways of working, however once you see change successfully implemented it is very rewarding.
What is your best memory of working at Virgin Atlantic?
My best memories at Virgin are that I have been fortunate enough to have won a Kudos award where I won vouchers, however I take more pride from being nominated for a Hero award as, despite not winning, was nominated within my first year of working at Virgin. In terms of personally, you cannot hide from the pride and enjoyment you get from flying Upper Class and seeing my friends enjoy the perks too is a great memory.
How would you describe the culture at Virgin?
The culture at Virgin from my perspective is one that encourages new thinking and innovation. As long as you have justification / can show benefits then change is welcomed. If it is successful then it may well be the new process for the future, which can be very rewarding. If it is not successful then you are not considered a failure and encouraged to understand why it was not successful and whether refinement might be possible to make it more successful.
My words of encouragement to anyone would be ask lots of questions and speak up…you will be listened to. You really get the chance here to let your personality shine through.
Do you have any words of encouragement to anyone contemplating applying to work at Virgin Atlantic?
With regards to cargo specifically, I would also say do not discount it as a department. It may not be considered as glamorous as the passenger aspect of the business, however is a smaller business that allows greater exposure to different departments and a very closely formed team ethic.
How would you sum up Virgin Atlantic?
Anything else you would like to highlight about working here?
While Virgin Atlantic is still like any other corporate environment, the nature of the brand does in itself permeate through your veins
Career Opportunities at Virgin Atlantic
People are central to Virgin Atlantic’s success and if you’re interested in joining us we have a wide range of roles available from Apprenticeships to Leadership Roles as well as amazing learning and development opportunities.
To be the first to know about our vacancies, sign up for job alerts.