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Job Details

Salary: Competitive plus shift allowance and excellent benefits
Contract: 12 months fixed term

Hours: 35 hours and 25.26 hours per week available, Mon - Sun 06:30 - 22:00 based on a 4 on 2 off shift pattern.
Location: Heathrow Terminal 3
Closing date: Extended to the 23 October 2019

Many of our staff at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can’t promise to give you exactly what you want, but we are happy to explore what’s possible for the role.


In a nutshell

Did you know we offer a fabulous Wellness Spa at Heathrow offering a range of treatments to truly relax our Upper class customers before they fly?

This is an exciting opportunity to join our Clubhouse Team. You will be the front-line of Virgin Atlantic Upper Class customers offering an outstanding service that has your personal touch and leaves every one of our customers that visits the Clubhouse feel valued!

We provide a top quality spa service enhancing our customers’ journey with us and providing moments of delight.

It will be your role to make each and every customer feel amazing by identifying their needs and providing the outstanding experience that Virgin Atlantic's customers have come to expect, contributing to us becoming the most loved travel company!
What we offer
- 3 weeks intense dedicated training to set you up for success

- Generous contributory pension scheme

- Private Health care

- Happiness of working for an iconic brand in a unique and invigorating setting.

- Diverse and considerate work force

- Continuous mentoring and development

- Working with amazing suppliers/products Dr Hauschka and De mamiel

What you'll do....

Once customers arrive at the Clubhouse, you will walk around and introduce yourself and the services we offer. You will run a column offering a comprehensive range of Spa treatments for both men and women, including hot stones massage, facials, hand treatments, body massage and foot treatments.

Your treatments will last between 15 - 45 minutes.

You will always ensure that our customers are well looked after whilst maintaining a flawless, comprehensive service from making appointments and taking payments to exploring opportunities to promote and generate revenue from sales of relevant skincare products.

To ensure that you are delivering the highest possible levels we encourage you to keep up to date with market trends and to attend internal and external courses to make sure you are performing at your best in this specialist, ever-evolving field.


About you

You will need:

- Beauty therapy qualification NVQ level 3 or equivalent that is recognised through verification.

- Have experience of treating all genders in a 5 star spa or salon

- Ability to demonstrate in-depth technical knowledge of all treatments and therapies, including facials.

- Experience in Hot Stones, Aromatherapy, Indian Head Massage, Reflexology and facial massage would be an advantage.

- A warm and friendly manner to engage and develop a rapport with our customers from all cultures

- Ability to meet retail sales targets

Customers have flights to catch, so turnaround times will be tight and your shift pattern could involve 5am starts or 10pm finishes. We are a 365 day a year operation so you will also be expected to work bank holidays, Easter and Christmas. Please give this consideration before applying.

We want individuals to bring their personal style to every experience, because where we work is so unique, we need to you to be too.

Are you are passionate about the beauty therapy industry with a desire to continuously learn and develop? Then you could be just the new team member we are looking for.
The perks

We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select whats important to you through our benefits portal. We appreciate that life is busy, so when operationally possible remote working is available.

Be Yourself - Our Differences make us stronger
Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our forward-thinking mix of people.

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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs.