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Job Details

Salary: Competitive
Hours: Full Time
Location: Remote (with occasional travel to Heathrow, Crawley, Swansea)
Contract: Permanent
Closing Date: Sunday 4th December 2022

Many of our people at Virgin Atlantic work flexibly and in many ways, including different core hours or remote working. Please talk to us at your application or interview stage about your preferred ways of working. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.


In a nutshell

In this exciting role, Senior Manager – Forecasting & Planning, you will be responsible for the development of robust, unbiased, and comprehensive capacity planning and field force planning across several business functions.


Day to day

You will work with several key areas including Contact Centre, Customer Care, Airports, and Clubhouses, with some light-touch support to Cargo and Virgin Atlantic Holidays Retail stores. This covers 365 days a year and involves over 1000 employees. The team of reports are differentiated as Demand Planning, Supply Planning, Real Time, and Airport Resource Planning.

You will partner with business stakeholders across the organisation to understand the respective business area, constraints, processes, identifying solutions and defining business requirements to improve the forecasting and planning.

As new processes are developed, you will monitor progress and lead results. Ensuring that the correct number of resources are deployed at the right time to ensure that the service level agreements are met on a consistent basis and within budget, with opportunities for optimisation identified and deployed.

You will be responsible for a team which oversees forecasting, employee scheduling, adherence, and real-time management.


About you

We’re seeking an experienced workforce/capacity/field based planning professional who can work in complex multi-channel environments. You will have amazing people leadership skills too! If this sounds like you and you have the below skills/experience, we think you would love this role!

- Previous experience leading workforce/capacity/field-based planning in complex multi-channel functions.
- Extensive experience in driving high performing workforce management.
- A people leader with a track record of driving engagement in a complex, technical environment.
- An expert in telephony software/functionality. Knowledge of Genesys software and bolt-on’s is desirable.
- A naturally inquisitive mind who can balance this with ability to effectively engage and influence key collaborators.
- An analytical approach to problem solving, with high levels of numeracy, accuracy, and attention to detail.
- An excellent relationship builder who can instill confidence through high credibility.
- Experienced in leading weekly/monthly performance review meetings, progress monitoring and generating reporting for senior leadership team.
- A natural communicator, able to convey complex messages and themes in a way that will engage others and drive understanding and consensus.


Be yourself – Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values