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Job Details

Salary: £20,500 per year + commission.
Hours: Full-time basis (37.5 hours a week) on an annualised hours contract.
Mixture of days, evenings and weekend between the hours of:
Monday – Friday 0900-2100
Saturday 0900-1900
Sunday 1000-1800
Location: Hybrid – Also known as the best of both worlds. With some days working from home, as well as a few days each week in our Head Office based in Crawley, West Sussex
Contract: Permanent
Closing Date: Sunday 5th February 2023
Many of our staff at Virgin work flexibly and in many different ways, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.


In a nutshell

At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we’re harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.
Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they’re not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you’re ready to take your career to new heights, read on.
We're Virgin Atlantic Holidays and this is no ordinary Sales role. Join our team on a full-time basis and you’ll be the gatekeepers ready to help our customers find their perfect holidays.
We believe in offering irresistible, effortless, and great luxury experiences. We’re not about the ‘hard sell’; we make our customers feel welcome by providing advice and guidance to help them find the right product that best suits their needs.
We do have targets, all of which are in place to help you exceed in your role. Through answering calls, maximising sales opportunities, and using your unique flair to sell luxury holidays we’re sure you will deliver over and above what is expected.


Day to day

Some of the key responsibilities for our advisors are:
• Taking calls from our customers on a daily basis offering them expert destination knowledge every time
• Using your personality you'll adapt to each, and every customer bringing our amazing products to life and promote the Holiday experience to all in a positive and enthusiastic manner. Being able to build relationships quickly, earn trust and be able to respond to customer’s needs.
• Meeting and exceed set targets including conversion, revenue, and customer satisfaction measures.
• Utilise multiple reservation systems to obtain quotations and to complete bookings
• Follow up on customer leads to maximise sales by managing your workload and showing fantastic prioritisation skills.
• Take calls from other parts of our Customer Centres if needed, for example in times of disruption.
• Ensure all bookings are made with accuracy and care to meet set Quality Assurance targets
• Adhering to company policies and procedures when dealing with challenging customer queries and problems
• Taking pride in your day-to-day work, you will behave in a professional manner when dealing with customers to provide a first-class service
• Play a full and active role in the Contact Centre customer experience, ensuring that you are continually developing and learning, including taking time to develop your product and operational skills


About you

If targets motivate you, and you love the thrill of making a sale by matching our great products to our customers, why not apply to join our sales team.
To be successful in this role you will need to have:
• Proven customer service experience
• A sufficient and safe environment to work from home for 40% of your working hours
• Self-motivation, with the ability to confidently work independently
• Confidence with technology – we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
• You’ll be pro-active and versatile with a passion for customer experience alongside working accurately under pressure.
If this sounds like you, we would love to hear from you!


Be yourself – Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values