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Sales Advisor

Job Details

Salary: £24,710 plus commission 
Hours: Full Time 37.5 hours per week, Monday - Sunday - Day shifts (07:00 - 23:00)  
Location: Hybrid remote working with 2 days a week in our Pobl House Office in Llansamlet, Swansea
Contract: Permanent
Closing Date: Thursday, 20 June 2024

In a nutshell

At Virgin Atlantic, we're on a mission to become the most loved travel company. We are searching for passionate, customer-focused individuals to join our vibrant Sales Team. Be part of shaping the future of travel and create unforgettable experiences for our passengers! 

As a sales advisor, you're the specialist on the other end of the line, creating once-in-a-lifetime trips and making our customers' dreams a reality. You'll be ready to tackle each challenge as it comes, and spot opportunities to promote amazing products and services that our customers may not be aware of. Importantly, you'll always look for ways to add your own dash of Virgin flair - creating those magic moments they didn't even expect.

Our people are the heart and soul of our success. Without them, we couldn't get off the ground. We'll coach you and help unlock your true potential, giving you amazing training opportunities to build and grow your career. Fun fact - 100% of our managers and team leaders worked their way up internally.

Day to day

  • Focus on receiving and handling incoming customer inquiries for sales opportunities
  • Occasional need to make outbound calls may exist, but the primary focus is on inbound leads
  • Look for ways to blow our customers away with our products and services 
We've learned to adapt our ways of working significantly - meeting virtually over the coffee table, setting up workspaces in our spare rooms and embracing the consistent cries of 'you're on mute'. But we also recognise the importance of having your teammates on hand to support you and set you up for success, especially when you're starting out. That's why we provide a flexible balance between home and office-based working, so after successfully completing your eight-week induction, your working week might look like two days in the office and three days from home.

What we offer
  • Eight-week in person dedicated training. It's fast-paced and turbulent at times, but we believe it makes things...well, just a bit more fun
  • Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?)
  • Generous contributory pension scheme
  • A high-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work
  • We want you to be in tip-top condition - at work and at home. We offer everyone who works here access to our employee assistance programme and Digital GP service
  • Continuous mentoring and development through a dedicated development programme to support your career progression

About you

Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year. 

Thinking of applying? See if this sounds like you.
  • You're free to work different shifts between 7am and 11pm, including some evenings and weekends.
  • You thrive on building connections with customers, tailoring your approach to provide a truly personalised experience for each individual. 
  • You bring a positive outlook and strong organisational skills to any task. 
  • Your talent for establishing rapport keeps customers coming back for more. 
  • Adaptable team player with strong independent work ethic. 
  • Proven track record of exceeding sales targets.
  • You can learn to use online systems that will enable you to do your job.
Ready to soar to new heights? Virgin Atlantic is famous for its fun, high-achieving work environment. If you're passionate about the airline industry, this could be your dream job! Join the team and discover what it means to be "Red on the inside." 

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we've got your individual considerations covered.