Skip to main content

Search jobs

Filter your search

jobs matching your search

Adviser – Customer Care & Claims

LocationCrawley, West Sussex or Swansea
Salary Range Competitive
Closing Date31/01/2022

As one of our dedicated Advisers in our Customer Care team, you will restore and retain our customers confidence, loyalty, and business when things don’t go as smoothly as we would expect. You care deeply about our customers so will provide knowledgeable, efficient, and qualitative responses to all complaints and claims, primarily by outbound phone calls. You will strive to deliver a first contact resolution wherever possible and be pro-active…

View Job Details

Crew Relations Manager

LocationCrawley, West Sussex
Salary Range Competitive
Closing Date06/02/2022

This amazing (and important) role has primary accountability for driving crew welfare, happiness and managing day to day crew compliance ensuring our standard processes and procedures are always met. This role is a crucial part of the cabin leadership team driving strategic direction for the crew community to ensure all cabin KPI’s are met. You will need to work very closely with the data and insights team and the crew…

View Job Details

Customer Centre Advisor – Cantonese and Mandarin Speaking

LocationSwansea
Salary Range Competitive
Closing Date20/02/2022

At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. We know that the right people are key to creating success – so we’re looking for Cantonese and Mandarin speakers to join our brilliant Customer team in Swansea to help us achieve our vision. Perhaps that’s you? We’d love to find out.In this role you'll be taking inbound calls in Cantonese, Mandarin…

View Job Details

Hong Kong Team Leader – Customer Centre

LocationHong Kong
Salary Range Competitive
Closing Date20/02/2022

At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. We know that the right people are key to creating success – so we’re looking for someone brilliant to lead our Customer team in Hong Kong and help us achieve our vision. Perhaps that’s you? We’d love to find out. In this role you have the responsibility for driving performance for a…

View Job Details

Shanghai Team Leader – Customer Centre

LocationShanghai
Salary Range Competitive
Closing Date20/02/2022

At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. We know that the right people are key to creating success – so we’re looking for someone brilliant to lead our Customer team in Shanghai and help us achieve our vision. Perhaps that’s you? We’d love to find out. In this role you have the responsibility for driving performance for a team…

View Job Details

Shanghai Customer Centre Advisor

LocationShanghai
Salary Range Competitive
Closing Date20/02/2022

At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. We know that the right people are key to creating success – so we’re looking for someone brilliant to join our Customer team in Shanghai to help us achieve our vision. Perhaps that’s you? We’d love to find out.In this role you'll be taking inbound calls from new and existing customers, booking flights,…

View Job Details

Loyalty Manager

LocationCrawley, West Sussex
Salary Range Competitive
Closing Date08/02/2022

At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. One thing we know for sure – this last year has shown that when we combine our brand with the power of amazing people, we make something truly magical. You’ll be developing our portfolio of loyalty products and experiences, including our award-winning Flying Club programme, encompassing earning and redemption, recognition, air partners,…

View Job Details