Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30
Are you looking for your first step in to technology? Are you customer focused and driven to deliver results and solutions Then look no further, this is the role for you!
In a nutshell
We’re looking for an enthusiastic individual to provide 2nd line technical support to our business users with a passion for providing the highest level of customer service at every touch point. You’ll also be responsible for both technical and administrative support for Engineering departments and contributing to business process
Day to day
Provide 2nd Line Technical & Administrative support to all users.
Act as an ‘Authorised User’ for engineering to ensure the successful support of all Engineering IT users and their software and hardware needs.
Review and improve system related engineering business processes.
Monitor data integrity and quality through periodic reviews of system reports and downloads.
Assist in testing, verifying and implementing new system releases.
Provide efficient and timely resolution of administration requests.
Liaise with IT departments to ensure service levels are maintained and that IT and departmental procedures are followed.
Provide a central point of contact for IT escalations within Engineering.
To be the ideal candidate for this role you'll need knowledge of Maintenance & Engineering Systems work streams – (Aircraft Maintenance, Supply Chain and Financial accounting) as well as an understanding of key business issues and Aircraft Operations business functions. Able to consistently demonstrate business process analysis techniques, you'll have an awareness of project management methodologies and tools. Basic Business Process & Project Management experience would definitely be an advantage.
A high level of computer literacy and awareness of IT concepts such as databases and networks and strong MS Office & Call logging systems are vital in this role.
A natural born communicator, you'll be passionate at solving technical support issues, providing a high level of customer support and confident in providing feedback (both verbal and written) to Management and actively contribute to meetings. Previous experience in a helpdesk support role would be beneficial in this role. If the above sounds like you, we would love to hear from you!The perks
Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.
To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.