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Head of Flight Crew


Job Details

Salary: Competitive
Hours: Full Time (Hybrid working with 3 days per week in the office)
Location: VHQ, Crawley
Contract: Permanent
Closing Date: Oct 1st 2023

In a nutshell

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

We love to lead the way with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you're ready to take your career to new heights, read on!

The role of Head of Flight Crew provides clear leadership for the pilot workforce and the Flight Crew Management team to enable high performance and inclusive behaviours with an absolute focus on employee engagement and the wellbeing of our amazing pilots. 

Day to day

You will lead the wider Flight Crew Management team which supports our 900+ pilots providing a holistic approach, encompassing the management of behaviours/conduct, supporting operational delivery, the maintenance of professional standards and the oversight of the Command readiness process. As our Head of Flight Crew you will be part of Virgin Atlantic's Senior Leadership Group and a trusted member of the Flight Operations Leadership team which includes the Vice President Flight Operations, our Chief Pilots, the Chief of Training and our Senior Manager Flight Technical and Efficiency.

The Head of Flight Crew will actively collaborate with operational people leaders across the business and functional experts in the People Team to foster pan-team operational collaboration that develops our approach to leadership, improves customer satisfaction, profitability and engagement, and promotes talent development/movement around the business.

You'll be accountable for delivery of the agreed pilot establishment, working closely with the training team, external providers and Crew Logistics to manage pilot recruitment activity and provide input to major training programmes such as our Future Flyers Programme and our and Command upgrades training.

About you

Are you a seasoned people leader, ideally experienced working with direct reports in an office environment who oversee a large team of remote staff working in a customer focussed company, then you should read the competences we look for below as we think you could be a perfect fit to join our amazing team. 

  • The ability to work in a demanding environment, balancing multiple conflicting priorities for a wider range of stakeholders is essential.  
  • Experience of working within a unionised environment is desirable. 
  • Previous experience in an aviation environment is desirable.
  • Excellent knowledge of people policies and a good understanding of employment law.  
  • An excellent relationship builder at all levels and able to communicate effectively with a variety of internal and external collaborators.
  • Outstanding communication and influencing skills, being able to present to a relatively challenging audience and interpreting broad business issues in a way that it is relevant to the audience.

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we've got your individual considerations covered.