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Job Details

Salary: Competitive
Contract: 12 months fixed term / secondment

Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30
Location: The VHQ, Crawley
Closing date: Friday 22nd March 2019


In a nutshell

Would the opportunity to look after all aspects of customers post travel feedback and complaints excite you? Are you customer centric with a creative flair for resolution and see this as an opportunity to make a positive difference to the customer experience?

Working as a Customer Relations Executive within our Customer Relations team, you will be looking after customers queries on their return with the goal of maximising customer satisfaction, with minimal cost to the business. You will also highlight key issues and trends from customer feedback to help drive positive changes within the business.

Flexibility is key to this role to ensure all customers concerns are dealt with in accordance with company adhering to guidelines and industry regulations.


Day to day

Your responsibilities will include acknowledging, investigating and responding to customer feedback and complaints both by email and by phone.


About you

This is an exciting opportunity to work within a team, taking ownership of the post departure customer experience.

To be successful in this role you'll have excellent attention to detail with a passion for solving problems.

We love our company but sometimes there are hiccups so you’ll work well in a fast paced environment being adaptable and able to prioritise workload to meet customer demands whilst working towards tight deadlines.

Are you analytical in nature with strong communication skills with a good understanding of Microsoft office?

Do you work well autonomously but love being an integral part of a dynamic team.

We are so proud of our brand so knowledge of Virgin Holidays destinations and systems would be an advantage. If this role sounds like you why not apply today?