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Job Details

Salary: Competitive
Hours: Full Time
Location: Crawley
Contract: Permanent
Closing Date: 03/03/2021

Many of our staff at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.

In a nutshell

At Virgin Atlantic, we’re just as passionate as we’ve always been about becoming the most loved travel company. It’s been an uncertain time, for us, for everyone. There’s been ups and downs, some successes, and some sadness. One thing we know for sure – this period has shown that when we combine our brand with the power of amazing people, we make something truly magical.

Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success – so we’re looking for someone brilliant to join our team and help us achieve our vision. Perhaps that’s you? We’d love to find out.

In this exciting Digital Product Owner role you will own a portfolio of digital products that customers experience on the full end to end journey.
You will understand the overall customer journey to ensure we are giving seamless experiences across all product types, touchpoints, channels. Be part of a small, high performing team, focusing effort on the products and experiences that will have the biggest impact on revenue, engagement, and NPS.

In this role you will need to have a forensic understanding of customer and data insight, the ability to shape, define and deliver a product from scratch - and influence stakeholders to get buy in to deliver a best in class digital product. You'll use cross-team matrix working to develop and deliver business requirements, journey optimisation and experience improvements, and use Agile delivery methods and industry-standard tools to identify improvements and opportunities and then measure the outcomes and benefits

Day to day

In this role your key accountabilities will include:
Requirements Elicitation & Backlog Management
The ability to Gather and Validate requirements from key stakeholders across the organisation, to ensure every need is captured and translate into Epics, Features and ultimately User Stories that can be understood by developers.
User Experience and Customer Research
The ability to work with UX researchers to have a deep understanding of customer drivers and behaviour. Work with stakeholders to find a balance between customer requirements and business requirements so that both needs are met through the product.
Digital Product Development
The understanding of mobile Digital development for mobile-first websites serving a complex product and customer lifecycle (given VA as an airline and holiday operator) and creating valuable experiences that customers love to use.
Test, Measure, Learn with Key Performance Indicators
You’ll need to ensure performance is being tracked through multiple lenses. Be able to monitor performance against a set of KPIs and take corrective action should the product not be performing.
Stakeholder management in a resource constrained environment
Ability to form strong working relationships with a wide range of stakeholders, processing a variety of inputs and ideas, suggesting a path through, and getting buy-in through data, evidence, diplomacy, and in time a track record of value delivery.

About you

Are you a Digital Product Owner looking for a new challenge? Would you like to own and develop cutting edge products in an Agile environment? If so apply today and join us on our mission to become the UK's most loved travel company!
Required experience:
  • Excellent digital/technology experience as a Digital Product Owner / Manager, related role
  • Working in cross-functional teams and matrix working to build, shape, optimise and deliver digital products
  • Agile delivery methods and confident in running ceremonies
  • Using technologies such as Azure DevOps / Jira, Adobe Analytics, Adobe Target, Content Square, Foresee (or other similar tools and platforms)
  • Excellent stakeholder management and the ability to easily form effective cross-team working relationships
We look forward to hearing from you!

Be yourself – Our differences make us stronger

Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.

Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.

You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values