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Job Details

Mandarin speaking Customer Service Agents

Salary: £13,644 basic per annum plus shift allowance and language premium.

(please note that shift allowance is subject to change).

Contract: Part-time permanent

Hours: 24.5 hrs per week Between 0400-2300 hours Monday to Sunday, Based on 4 on 2 off shift rotation

Location: London Heathrow Airport, T3

Closing Date: **Update * 25th Feb 2019

Course start date: 8th April 2019

We reserve the right to close the application window early if we receive a high volume of suitable applications.


In a nutshell

Do you speak fluent Mandarin? We are looking for amazing Customer centric new team members to join our dynamic Heathrow check in operation. As part of a large and cohesive team you will ensure that our customers needs are fully met at every point of their journey through Heathrow airport. You will use your amazing customer service skills to create a memorable and individual experience for our passengers whilst taking the opportunity to achieve sales targets.


Day to day


About you

If you have a passion for putting the customer at the heart of your focus and have customer service experience, preferably from a face to face role then this may be the ideal job for you. You need to be an excellent communicator with a 'can-do' attitude and be creative and open minded in finding ways to achieve exceptional service standards.

PC literate, you'll enjoy the buzz and energy of team work as well as being able to work independently, showing a willingness to flex with the needs of the business. The airport is a busy multi-cultural environment so you will be able to adapt your communication style to suit your audience making each experience unique and memorable for our customers.

Do you want to be part of our iconic brand? If you feel you have the above skills, that you enjoy multi-tasking and thinking on your feet within a busy and bustling environment then we would love to hear from you.

Please note it is essential to be a fluent Mandarin speaker to be able to apply for this role