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Job Details

Salary: Starting salary of £16,543 rising to £17,445 (upon successful completion of probation), plus shift pay & excellent benefits ** shift pay subject to change
Contract: Holding Pool
Hours: 37.5 hours per week, Mon - Sun 07:00 - 23:00
Location: Alexandra House, Swansea
Closing date: 31st January 2020

We reserve the right to close the application window early if we receive a high volume of suitable applications.


In a nutshell

We are on an exciting journey to become the Most Loved Travel company. Are you interested in joining Virgin Atlantic's dynamic Customer Centre?
Would you love to be a proud brand ambassador for our fabulous airline? Taking inbound calls from new and existing customers, you will book flights, assist in any queries and actively engage with our Flying Club (frequent flyer) members.
Do you strive to deliver the best? Can you offer our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that best suits their needs? Maximising revenue at every opportunity will naturally flow - we listen to our customers and their needs so no hard sales required.
Deeply motivated by customer care and a genuine interest in travel we look to our dedicated team to make friends with our customers, letting their personality shine through in order to make outstanding connections. We challenge the norm and empower you to be yourself, no scripts for us. Our people are naturally gifted in engagement.


Day to day

What we offer...
• 6 weeks intense dedicated training to set you up for success
• Sales through service approach - no hard selling or cold calling
• Generous contributory pension scheme
• Private Health care
• Outgoing, fun, high-energy work environment
• Bonus scheme and ad-hoc incentives
• Diverse and happy work force
• Continuous mentoring and development
• Career progression


About you

Virgin Atlantic customers call us from around the globe, so we operate 24 hours a day, 365 days a year.
You are:
• Prepared to work between the hours of 7am 11.00pm, between Monday and Sunday (please give consideration to shifts before applying)
• Educated to GCSE level or equivalent
• A natural communicator – adapting your style to each customer
• IT confident and competent
• Confident and can-do, with a natural ability to deliver an excellent customer experience from start to finish
• Ideally you will have some experience in a customer service environment. Please don't worry though we are all about the personality so seek people who simply get excited by travel and love to help
If you want to work within a culture that is fun and dynamic and share the values of our famous Virgin Brand. Why not kick-start your career and be ‘Red’ on the inside. Anyone can offer you a job, we want to craft your future.
If this sounds interesting we'd love to hear from you
The perks

We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course, you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self-select what’s important to you through our benefits portal. We appreciate that life is busy, so when operationally possible, remote working is available.

Be Yourself - Our Differences make us stronger

Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can unleash the potential of our forward-thinking mix of people.

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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs.