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Job Details

Salary: Competitive
Hours: Full Time
Location: Heathrow
Contract: Permanent
Closing Date: 02/08/2021

Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.



In a nutshell

As Planning Coordinator, you’ll be instrumental in the accurate forecasting of demand into the Airports and Clubhouses, ensuring there are the right number of trained employees available to meet demand.

You’ll be working in an energised and extremely friendly environment – this team VERY rarely needs to recruit and this role will bring you enormous job satisfaction (and a few amazing perks that you’d expect with Virgin Atlantic)!

This would be a great opportunity for somebody from either the airline industry or somebody performing a similar role in customer service led environment. If you like what you’ve read so far, you believe you have the right skills and you like working with similarly amazing people, please read on…


Day to day

As Planning Coordinator, you will be responsible for ensuring that employee supply meets forecasted demand on a consistent basis, ensuring that the Airports & Clubhouses meet service level objectives at an appropriate cost whilst delighting our Passengers.

You will provide timely data driven and accurate direction on reasons for variances between plan and actual, building in continuous improvement processes into future workforce planning models.

You will be responsible for the accurate scheduling of airport employees, driving a balance between customer demand and employee availability to maintain acceptable engagement and work-life balance requirements to achieve low absence and attrition results.

This is a highly varied role, with many other duties. You will be supported by your manager and your team so that you can enjoy your job whilst performing at your very best.


About you

Are you experienced planner, from either the airline industry or another highly customer focused environment? If so, we think you would love this role! We seek people with the following skills and experience:

- Expert in Resource/Capacity/Workforce Planning practices and procedures
- Good working knowledge of planning tools and software would be very helpful
- A naturally inquisitive and analytical mindset, somebody who can balance this with ability to effectively engage and influence others
- A natural communicator, able to convey complex messages and themes in a way that will engage others and drive understanding and consensus
- Maintains excellent working relationships with stakeholders and peers and can promote confidently in a highly credible style


Be yourself – Our differences make us stronger

Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people.

Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.

You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values