Working in our customer service centre, you’re so much more than a voice on the phone. You’re an expert, an ambassador and someone who saves the day. Our Customer Service centres have a dedicated team of Sales and Service Advisors.
We’re not about the hard sell. Instead, we believe in ‘sales through service’. That means always giving our customers the best service, making them feel welcome and helping them choose the right product.
Virgin Atlantic is a fun, vibrant and rewarding place to work – and that’s especially true of our contact centres. Things get pretty busy here so if you can still deliver sky high levels of service whilst the phones are ringing off the hook, you’d fit right in. There’s room to grow, too. Many of our advisors progress to Team Leader, Trainer or Operational Manager.
Our Customer Service Centre is made up of the following areas:
Exceptional knowledge, out of the box thinking and top communication skills are what you need to work in our Customer Relations team. Your natural flair for ‘service recovery’ could make a massive difference to our reputation and to our customers’ experience when we haven’t got something right.
If you’re a whizz at prioritising, problem solving and making sure competing needs are met, you’ll love working in Global Ticketing Services. This is where we arrange fares and ticketing for internal and external customers.
We have a specialised and dedicated team of caring and knowledgeable agents who arrange all aspects of travel for passengers with special and/or medical needs. This could involve minimising any onboard risks and making sure Virgin Atlantic is operating in line with our own charters and US/UK legislation.
Our Upper Class support agents look after our Upper Class customers and Flying Club Gold members. They advise on every aspect of the Upper Class journey – from ground limo transfers to how to use our Upper Class wing.
If you want to understand more about our customers and you’re excited by the prospect of finding out more about sales, our Business Support Advisors work closely with our Trade Sales team and Marketing teams in new acquisitions, contract renewal and loyalty.
Our analysts are excited by numbers, planning, forecasting, problem solving and analytics. You could play a big part in helping us meet service level objectives by uncovering what we’re doing right and what we could do better.
If you’re creative, love words and know how to write according to a ‘tone of voice’, a career in our Communications team could be for you. Through appropriate, regular, and creative communications, you’ll inform the Contact Centre of any changes or updates they need to know to do their job properly.